Q & A's for Parents

What’s included in the rent?
Your rent is all inclusive of utility bills, including electricity, gas (not all sites) and water.  Your rent also includes a broadband package and contents insurance.

Is Contents Insurance provided?
Yes, it is included for free and supplied by Endsleigh, the UK's No.1 student insurance provider.  The insurance can be upgraded to include additional cover for bicycles, musical instruments, car and travel.

Does the building have lifts?
The Pavilions and Pinnacles have lifts but Storthes Hall Park and Ashenhurst don’t.

What security provision is there?
A CCTV system, Electronic fob entry system or keys, Intercom entry, 24 hour safety and support staff on-site.

Is the accommodation aimed mainly at fresher's?
No, it is open to all students.

Are the properties on campus?
Not quite, all sites are varying distances from their University campuses but only a short walk or convenient bus ride. See the location section for each property for detailed maps.

Can I share a studio apartment?
Yes. The apartments are for one or two people to share.

What happens if there is a problem?
We’ll deal with it for you. Just contact the on-site accommodation team either in person or online and a member of the 24 hour on-site Facilities Team will sort it out as soon as possible. We promise to make safe any repairs within 24 hours and will keep you regularily updated on any delays relating to ordering parts or external contractors.

How is rent paid and how often?
We spread your rent over 4 payments across the academic year.  The first payment of £300 is in August 2012.  The remainder is then split across 3 payment dates and collected via Direct Debit in October 2012, January 2013 and April 2013. This allows you to avoid paying one big lump sum and also coincides with your student loan payments.   We take your Direct Debit details at the time of booking.  We will advise the exact payment day when we know the student loan dates for each University.

Is broadband access available?
All our sites have fibre optic broadband free of charge and you are able to upgrade speeds and services once you have moved in if you wish.  Our broadband services are supplied by :www.ask4.com (The Pinnacles and The Pavilions)  and  www.keycom.com (Storthes Hall Park and Ashenhurst Houses).

Do I need to pay a deposit?
Yes. We ask for a deposit of £150 to be paid when you sign and return your agreement. The deposit is refundable, subject to a satisfactory inspection at the end of your tenancy.  All deposits are kept in accordance with current legistaltion.

Is there a booking fee?
Yes there is a £50 non-refundable booking fee which is taken on top of the £150 deposit when you return to your agreement.

How do I book a room?
You can apply on-line right away, just complete the online accommodation form to register interest in your accommodation. Applying for the accommodation does not bind you to a contract nor guarantee you a room, only by signing a tenancy/licence agreement are you contracted to the room.

Is there any car parking?
At Storthes Hall Park there are 300 spaces and Ashenhurst has 50 spaces and these can be booked at the time of booking your room.  There is very limited parking at Pavilions and Pinnacles so please check with the onsite Accommodation team for details.  All sites have provision for disabled car parking, except for Ashenhurst Houses.

What additional facilities are there onsite?
We pride ourselves on providing a wide range of extra facilities onsite.  Please click on the properties below for further details.
www.digpinnacles.co.uk, www.digashenhurst.co.uk, www.digstortheshall.co.uk, www.digpavilions.co.uk

Can I stay on longer than one year?
Of course we'd love to have you stay for the duration of your studies if you wish! We offer fantastic discounts for residents wishing to rebook and for those who book early.

Further information
For more information on room sizes and fittings please see the Key Features section for the property you are interested in.
www.digpinnacles.co.uk, Student Accommodation Sheffield
www.digashenhurst.co.uk, Student Accommodation Huddersfield
www.digstortheshall.co.uk, Student Accommodation Huddersfield
www.digpavilions.co.uk, Student Accommodation Lincoln

The Guarantor
The guarantor is the person who will ensure that the residents rent is paid on time. In the instance that payment obligations are not met, the guarantor will be liable for the outstanding balance. A guarantor can be anyone aged 21 and over.

Pastoral Care
DIGS staff are here to help and provide pastoral care. We can help with non academic issues and will endeavour to make your stay with DIGS hassle free.

What to Bring
Each bedroom comes complete with all the furniture you will need, and the kitchens are all fully equipped. All you will need to bring are you personal belongings; bedding, towels, pots & pans, cutlery, crockery and of course all your favourite bits and bobs!